Respond to a payment complaint

The implemented local journey handles wallet-payment complaints and independent closure review. It is not a complete card-network chargeback service. Provider deadlines and card dispute submission remain separate work.

Inspect the original payment and the complaint before choosing a response. Provide relevant, accurate information, and retain the case reference. Do not email identity documents to an unverified address.

Submitting a response does not mean a complaint is won. Follow the recorded case outcome and any linked financial effect. An open complaint can restrict refund actions.